Privacy Policy

Created by: Lawrence Newcombe, Cloud Sundial

Last Updated: May 2023



Cloud Sundial operates the site ( to provide services including Salesforce product, development and architecture. Cloud Sundial is the developer and publisher of the FormulaShare app available on the Salesforce AppExchange.


Cloud Sundial is committed to protecting users' privacy and addressing potential privacy concerns. The following information has been posted to help you, the consumer, understand what private information we collect and how your information is used.


Types of private information collected


We aim to collect only an appropriate and relevant amount of data through We currently collect only personal data which is submitted through online forms which ask explicit questions.


Personal information


We aim to collect only an appropriate and relevant amount of data through We currently collect only personal data which is submitted through online forms which ask explicit questions. This personal data is limited to requests for:


  • Name
  • Mailing Address
  • Contract Contact Name, Email Address and Phone Number
  • Billing Contact Name and Email address and Phone Number
  • Support Contact Name and Email address and Phone Number
  • Payment/Billing Information
  • Billing Address
  • Mailing Address


You can always choose to provide less information. However, omitting some of this personal information may limit your ability to access all of the benefits of our website and services. For example, we will not be able to process transactions without payment information and a billing address, or provide services without your name and mailing address.


Automatically collected information


We may automatically collect data on how our users visit, such as your IP address, location, browser, browser language, operating system, device identifiers, and cookies. Our website may use cookies to enhance its functionality. You may disable cookies in your web browser, but this may limit your ability to access


Policy on collecting sensitive personal information


Cloud Sundial does not gather any of your sensitive personal information, such as your social security number, driver's license number, race, ethnicity, religion, health metrics, political associations, or details on your criminal background.


Cloud Sundial does not collect any record data or personally identifiable information from your company's Salesforce organization. High level telemetry data is collected for the sole purpose of verifying usage metrics of FormulaShare application features.


How the information collected is used


We only use your personal information to support collaboration and communication as part of a business partnership between Cloud Sundial and current and prospective Cloud Sundial customers. This includes:


  • Creating and maintaining an account with us
  • Contacting the right people for billing enquiries
  • Making sure we can get in touch with your support team if we need to
  • Following up on your interest after installing FormulaShare
  • Communicating our sales and promotions
  • Contacting you regarding updates to our company policies
  • Making all of Cloud Sundial's services available to you in a convenient manner
  • Evaluating analytics to see how our customers engage with


Length of time personal information is stored


We may store your personal information for an extended period of time, depending on how we need to use the information. For example, we'll keep your email address and name on file as long as you are a current customer. In addition, we may need to keep your billing information on file for an extended period of time to maintain our internal transaction records.


Who the information is shared with


We may share your information with third parties, but only those affiliates that Cloud Sundial has fully vetted and created a partnership with. Currently we do not partner with any affiliates.


Information Security


We do our best to keep your private information secure and safe. Most of your personal information is stored in a secured Enterprise Salesforce org and is protected from being accessed by outside users. However, data leaks and malicious attacks do happen. Please understand that while we do our best to protect your data, providing your personal information is at your own risk.


Ability to decline to provide personal information


You can, of course, decline to disclosure your personal information to us. However, the failure to provide us with pertinent information may limit your ability to fully benefit from Cloud Sundial and all of its offerings. Remember, we only ask for personal information that can help us fully provide our services to our customers.


Additional questions


If you have questions regarding this privacy policy, feel free to contact us at Cloud Sundial will respond to your privacy policy questions as soon as possible.


Policy update


This privacy policy was last updated on 1 May 2023. If we adjust the privacy policy, we will post the most recent update date here. Once posted, the new privacy policy shall be effective immediately.